An audit of clinical outcomes and client and referrer satisfaction with a Mood and Anxiety Disorders Unit

J Eval Clin Pract. 2004 Nov;10(4):549-52. doi: 10.1111/j.1365-2753.2003.00476.x.

Abstract

Objective: To evaluate outcome and client and referrer satisfaction with the service provided by a Mood and Anxiety Disorders Unit (MADU).

Method: MADU was a specialized clinical service for the assessment and management of individuals suffering with affective and anxiety disorders. Clients were referred to MADU from a variety of health service providers. A telephone survey of 30 clients and 20 referrers who have used the services of MADU was conducted, investigating outcome satisfaction with the service provided by MADU.

Results: Clients and referrers reported a high level of satisfaction with the service provided by MADU. There was a high degree of adherence to treatment recommendations. The mean Patient Global Impression of Improvement (PGI) rating by the clients before the MADU assessment was 2.74 (SD=1.27). In comparison the mean PGI rat-ing at the time of follow-up was 6.64 (SD=1.91).

Conclusions: Specialist mood disorders units are a useful and potentially cost-effective additional service included as a part of a mental health service.

MeSH terms

  • Adolescent
  • Adult
  • Aged
  • Aged, 80 and over
  • Anxiety Disorders / therapy*
  • Australia
  • Female
  • Health Care Surveys
  • Humans
  • Male
  • Mental Health Services / standards*
  • Middle Aged
  • Mood Disorders / therapy*
  • Patient Satisfaction / statistics & numerical data*
  • Treatment Outcome*