Facing the tension between quality measures and patient satisfaction

Am J Med Qual. 2015 Sep-Oct;30(5):489-90. doi: 10.1177/1062860614557352. Epub 2014 Nov 3.

Authors

Susan Moffatt-Bruce¹, Jennifer L Hefner², Ann Scheck McAlearney³

Affiliations

¹ The Ohio State University Wexner Medical Center, Columbus, OH Susan.Moffatt-Bruce@osumc.edu.
² Department of Family Medicine, College of Medicine, The Ohio State University, Columbus, OH.
³ Department of Family Medicine, College of Medicine, The Ohio State University, Columbus, OH Division of Health Services Management and Policy, College of Public Health, The Ohio State University, Columbus, OH.

PMID: 25366325
DOI: 10.1177/1062860614557352

No abstract available

MeSH terms

Health Personnel
Health Priorities
Hospital Administration
Humans
Patient Protection and Affordable Care Act
Patient Satisfaction*
Quality of Health Care*
United States
Value-Based Purchasing