[Learning from errors after a care-related adverse event]

Abstract

The mobilisation of all health professionals with regard to the detection and analysis of care-related adverse events is an essential element in the improvement of the safety of care. This approach is required by the authorities and justifiably expected by users.

Keywords: adverse event; analyse systémique; communication; declaration; déclaration; erreur; error; feedback; prevention; prévention; retour d’expérience; systemic analysis; événement indésirable.