1 Janet S. Coulter, MSN, MS, RN, CCM, FCM, is a Fellow of Case Management and a board-certified transplant case manager with a large health plan. She is currently President of the Case Management Society of America National Board of Directors. She has held positions as a nurse educator, administrator, team leader, and Director of Case Management. Janet holds a Master of Science in Nursing from West Virginia University and a Master of Science in Adult Education from Marshall University. Janet has been a recipient of the CMSA National Award of Service Excellence and Southern Ohio Valley CMSA Case Management Leadership award.