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Iezzoni LI, Davis RB, Palmer RH, Cahalane M, Hamel MB, Mukamal K, Phillips RS, Banks NJ, Davis DT Jr.Iezzoni LI, et al.Int J Qual Health Care. 1999 Apr;11(2):107-18. doi: 10.1093/intqhc/11.2.107.Int J Qual Health Care. 1999.PMID: 10442841