An innovative process for engaging hospital leaders

Physician Exec. 2012 May-Jun;38(3):48-50, 52.

Abstract

hospital in northern Arizona got rid of 36 degree feedback and installed a new evaluation system that raised patient satisfaction scores and boosted employee engagement.

MeSH terms

  • Arizona
  • Employee Performance Appraisal
  • Humans
  • Leadership*
  • Medical Staff, Hospital*
  • Organizational Case Studies
  • Patient Satisfaction
  • Professional Role*